Frequently Asked Questions

Select a question below to view the answer.

How do I do something?

Look it up online.

How does Grinnell State Bank keep my accounts secure?

Grinnell State Bank understands the confidentiality of the information we have access to as a Bank. We provide a secure website. We provide secure online banking products. We "mask" all account information.  We have fully trained employees to provide layers of protection with the confidential information. We are an organization that focuses all efforts on our "KNOW YOUR CUSTOMER" policy.  We ask for identification at all times. This includes in person visits to one of our bank branches, customer service levels over the phone and online levels of service. Every employee with Grinnell State Bank must sign a "Confidentiality Agreement" on a yearly basis and our Management Team upholds this agreement in full force.

 

What is Shazam Falcon Fraud Manager & How does Falcon Work?

Falcon is fraud prevention sofware that helps identify and reduce fraud risk by detecting potentially faudulent PIN-based and signature-based debit transactions.  It has a proven reputation of helping minimize payment card fraud losses.

Falcon scores transactions based on transaction data and cardholder profile factors.  Each transaction is given a score from 1 to 999, and the higher the score, the greater the likelihood that the transaction is fraudelent.

What is Online Banking?

Online banking is a option to access your accounts on the go! You will have the ability to view balances, transfer funds, pay bills, pay a person, view electronic statements, manage your finances and much more.

Learn More about Online Banking Today.

How do I Open an Acccount?

We have provided account information to start the process to open an account with Grinnell State Bank. We require all new customers to travel into one of our bank branches nearest to you. We do however provide an application online. Visit our "How We Help Individuals" page today for more information.

How do I qualify for a Loan?

The first step to the qualification process for a loan with Grinnell State Bank is to visit the Loans Page on our website.  We have provided informatin pertaining to the suite of Loan Products we offer. We have also provided a consumer loan application along with contact information.  Each loan product is specific to the customer's needs. We have a strong team of Loan Officers across our bank branches to service all your needs.

Is Bill Pay FREE?

Bill Pay through Grinnell State Bank does not cost our customers anything!

How do I submit an Application on the website?

Open application - Push Save – Will prompt you to save as -  Save to your computer -  Open document – Type into document – Save

Send via email to info@grinnellbank.com

Print and Bring into any of our 5 Bank locations.

Need to Order Checks?

You can order checks online or stop by  one of our 5 branches!

 

What happens if Falcon detects fraudulent activity on my card?

A shazam fraud specialist will contact you if any suspicious activity is detected on your account. They will identify themselves as SHAZAM, calling on behalf of Grinnell State Bank. If they are unable to reach you, they will leave a message with their contact information.

Will Falcon Fraud Manager prevent all of the unauthorized activity posting to my account?

There is no guaranty all transactions will receive a high score to be declined. There may be a case where a similiar type of transaction was previously authorized in your cardholder history. It is important to review your monthly bank statement for any suspicious or unauthorized activity.

What do I do if I notice a suspicious or unauthorized transaction on my account?

Notify Grinnell State Bank as soon as possible. The sooner we are able to place a block on your debit or ATM card, we will be able to reduce the likelihood of further fraudulent transactions of occurring from that card. Once we place a block on your card, a new card will be ordered and mailed to you.

Is Grinnell State Bank Safe... Solid... & Secure?

View our UBPR Reporting and see for yourself!  It is important to our Executive Team and it should be important to you as a Customer of Grinnell State Bank.

Learn More

How do I obtain a Free Credit Report?

It's Easy! Click Here!

How do I reset my Online Banking Passwords & Log in information?

You will need to contact any of our 5 branches and ask to speak with a Personal Banker or contact us via email at info@grinnellbank.com

When will my ACH Transactions post daily?

We post all daily transactions by 9:30am each business day. If a transaction occurred after our 3pm cutoff times this transaction will not be available until the next business day.

How do I sign up for E-Statements?

We have a Quick & Easy 2 step process to sign up for E-Statements with Grinnell State Bank.

Step #1: Complete the Acknowledgement Form for Electronic Statements on the "How we Help Individuals" page on our website.  Email to info@grinnellbank.com or print and bring into a bank location.

Step #2: Send an email to info@grinnellbank.com to confirm you would like E-Statements and your current email address to have on file.

How do I view my account information through my Mobile Device?

Mobile Banking is coming soon! Please check back...

How much money do I need to Retire?

Visit our Financial Planning page for more information.

Retirement Calculator

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